| Frequently Asked Questions|
What is oilskin or waxed cotton?Waxed cotton, otherwise known as oilskin, is a unique high performance fabric. It is made by weaving 2-ply cotton yarn into a strong canvas fabric, which is then treated with our proprietary mixture of micro and technical waxes. This oil/wax treatment creates a highly resistant wind and water barrier, while maintaining the breathability of the cotton.
How do I care for my waxed cotton garment?The proper care and treatment of your waxed cotton garment will ensure its longevity. When you are not wearing your garment, always be sure to hang it in a well-ventilated area. Dried mud, sand, grit and dirt should be removed as soon as possible, as it will have an abrasive effect on the waxed cotton. It is also important to reproof your garment as needed. For detailed care instructions, please click on the “Product Care” link at the top of this page.
Why should I reproof my waxed cotton jacket or hat?By reproofing your waxed cotton jacket, you can bring back its original water-resistant finish. On top of prolonging the life of your jacket, reproofing will also revive the fabric’s color and help to prevent holes from forming along the seams of your jacket. Our Authentic Dry Feel Reproofing Cream can be purchased in our online store, under "Accessories". You can find easy to follow instructions on the side of the can or here on our site, under "Product Care". Please be sure to always reproof your garment after washing.
How do I re-shape my waxed cotton hat?First, brush off any surface dirt or lint with a clean and dry soft brush. Never use soap or detergent while cleaning.
Stuff the inside of your hat with enough newspaper to help hold the original shape.
Take a clean cotton cloth and dip it into the Authentic Dry Feel Reproofing Cream tin, using only a small amount of cream at a time.
Heat the reproofing cream on the cloth with hot air from a hair dryer, until melted.
With a hair dryer, heat the area of the hat to be treated.
In a circular motion, apply the reproofing cream to the fabric of the hat.
Wipe off excess cream, so that surface is even.
While the hat is warm, reshape it with your fingers, using the newspaper to hold it in place.
When finished, let the hat set in a cool place for a few hours.
How often should I reproof my waxed cotton garment?There is no definitive time for when you should reproof your garments, there are however a few warning signs to watch for;
- If the garment feels very dry to the touch.
- If you notice dry or shiny patches.
- If you are getting very wet!
- Always remember to reproof your garment after washing.
- Overall, we recommend that you reproof your garment once a year depending on usage.
Is there somewhere I can send my waxed cotton garments to be cleaned and reproofed?While we do not offer cleaning services, we now offer a reproofing service. Please vist our Reproofing service page for full instructions on how to send in your garment. You may also try the following company. New England Reproofers, located in Nashua New Hampshire, will reproof your waxed cotton garment or hats. They do not offer cleaning or repair services. They can be reached at 630-888-5650 or through www.newenglandreproofers.com.
How will my order be shipped?Orders are shipped from Vancouver, BC Canada.
Orders are normally shipped within five business days.
USA orders are shipped via UPS Ground.
Canadian Orders are shipped via Canada Post.
UPS Shipping requires a street address for delivery.
USA Orders with a PO Box address will ship via Canada Post.
Where can I obtain ends or pieces of waxed cotton fabric?Please contact us for further details. 1-800-267-2622.
How secure is your website?Protecting your personal information is important to us. That’s why we use Secure Sockets Layer (SSL) technology to protect your credit card information as it is transmitted to us. SSL utilizes the highest level of encryption possible to ensure the best security possible. Furthermore, to ensure the greater security of your financial information, we do not keep your credit card number on file.
While in our “Check Out” section, there are a few things that you can do to ensure that you have accessed our secure server before sending your personal financial information. First, look at the lower left-hand corner of your browser. If the SSL connection is active, you should see an unbroken key or a closed lock depending on your browser. You can double-check the security of your connection by looking at the URL, Location or Address line of your browser. With the SSL active, the first characters of the address should be “https” instead of http. The “s” stands for secure. You can also click on the GeoTrust logo to confirm the security certificate of our website.
If you would prefer to place your order over the phone, contact us at 1-800-267-2622 Monday to Friday, between the hours of 9am and 4pm Pacific Time.