Online Store Return Policy Thank you for choosing The Australian Outback Collection. We want you to love your purchase. If for any reason you are not entirely satisfied, we will gladly accept returns of unwashed and unworn merchandise with tags still attached within 30 days of purchase. Defective items may be returned within 1 year of purchase. Please note that we can only accept returns or repairs if the item was purchased through our online store. All other returns and repairs must be handled by the retail location the item was purchased from. All items sent in for a return or an exchange require a Return Authorization Number (RA) issued by the Australian Outback. Packages without a RA clearly marked on the outside will be returned to the sender. To obtain a RA number, please contact us by telephone at 1-800-267-2622 or by email at info@australianoutback.com 9:00am ­ 4:00pm Pacific Time Monday through Friday. Once you have obtained a RA for your return: Place the merchandise in a box with a copy of the invoice if possible and a short note explaining if you would like a return or an exchange. If you would like an exchange, please indicate which item(s) you would like, along with size and color, and please send check or money order for $12 to cover the shipping and handling of sending the exchange back to you. Also include any other information that may be relevant. Seal your return securely, in the original package if possible, and send the box back to us via insured mail. Please note that we cannot be responsible for lost, uninsured packaged. Packages must be returned prepaid – we do not accept C.O.D. deliveries.  Send USA returns to: Australian Outback Collection Online Returns C/O Carson International 925 B Boblett St Blaine WA  98230  Send Canadian returns to: Australian Outback Collection Online Returns 1134 E Georgia St Vancouver BC  V6A 2A8 We will only refund shipping charges if we’ve sent the wrong item, or if the item sent is defective.  If you are doing an exchange, we will ship the new item(s) to you by UPS Ground (USA) or Canada Post Ground (Canada) at a $12 additional shipping charge. Please allow a minimum of 4 weeks for us to receive and process your return or exchange. We will credit or refund the value of the total merchandise and any taxes charged, excluding delivery.  Refunds will be issued in the original form of payment for the price merchandise was paid for at the time. All merchandise purchased with a promotional discount will be refunded for that price. PRICE ADJUSTMENT AND SALES We do not offer price adjustments. Furthermore, we cannot extend promotions and sales past their expiration. WARRANTY AND REPAIRS We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your product, it will eventually begin to show age and wear. Our warranty covers defects in workmanship and materials within one year of purchase, but it does not cover normal wear and tear. Rips, tears, burns and holes are not covered under the terms of our warranty policy. We understand that even the best cared for jacket or sweater can meet with an unforeseen or unexplained accident. To prevent holes from forming along the seams of your jacket, please refer to the care instructions included with your waxed cotton purchase and reproof your jacket as indicated. If your product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. To return an item to us for repair, please follow the same instructions as for returns and exchanges.  When returning jackets or coats, please brush off any dirt and sponge clean. Items not clean enough to work on will be returned to you. Our normal turnaround time is about 6 weeks. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes "rush" repairs through for special situations. Just let us know. If the item has failed due to manufacturer's defect, we will pay the return shipping charges. Shipping charges for all non-warranty repairs are at the owner's expense.